VyStar Credit Union Members Still Facing Online Banking Issues Despite Weeks Outage – Action News Jax


JACKSONVILLE, Fla. — For more than two weeks, VyStar Credit Union members have had problems accessing their money online or on their smartphones.

Client Cara Ruffino said it had been nerve-wracking.

She said she only had a savings account with VyStar but it was tied to a car loan.

No online access means no car loan payments.

“I feel like it’s been going on for a long time. When it started, it’s like, ‘OK, things happen.’ Now when we lay down, I’m like, ‘What’s going to happen from now on?’ Yes, I am very anxious,” Ruffino said.

RELATED: VyStar members give mixed responses after CEO promises customers will regain access to accounts

Action News Jax first told you this last week when VyStar officials said they expected the traffic jam to clear and the site to respond quickly and correctly.

“The first time right now takes a little longer. We saw a lot of people start logging in as word spread that the accounts were back,” VyStar President and CEO Brian Wolfburg told Action News Jax last week.

Users said they haven’t seen this yet.

RELATED STORY: “We hope to have some good news very soon:” VyStar CEO talks about mobile banking outage

Beyond Ruffino’s concern, VyStar’s Facebook page is filled with complaints.

Users claim that they cannot see where their money is going. Others said they could only see their balances. More and more customers said they couldn’t transfer funds.

Finally, the customers claim that they are moving to another credit union, which Ruffino thinks about.

“If I’m gold and can make all the car payments I need without penalty, I’ll probably stay. But if it’s a negative outcome, I’ll probably look to refinance and figure out where I can go with it. my auto loan from there,” Ruffino said.

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In an email sent to members on Friday, VyStar officials told customers of the initial online banking platform that they would be able to do the following:

  • View account balance and recent transactions
  • Schedule and pay your bills
  • Complete external transfers
  • Send money to friends and family using Zelle®
  • And more

The email also stated that there would be regular platform updates.

However, he notes that transfers to other VyStar accounts are currently not available online.

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He suggests using Magic*Touch, a VyStar ATM, or visiting a local branch in person.

It also indicates that the mobile application remains unavailable.

The email ends with: “Your accounts, balances and transactions have remained safe and secure throughout the online banking conversion process. Additionally, direct deposits and other transactions were successfully processed.

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