JACKSONVILLE, Florida. – While online and mobile banking continues to go offline, VyStar Credit Union is opening some of its branches on Sunday to help customers.
VyStar members struggled to get account information for more than a week after a planned outage was unexpectedly extended.
RELATED: Complaints and concerns keep pouring in as VyStar online banking issues continue
A VyStar executive told News4JAX on Friday that there is no timeline for the issue to be resolved, but they are working around the clock to resolve the issues.
Typically, VyStar branches are closed on Sundays, but the credit union is opening 19 of its branches, it said in an email to customers on Saturday.
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The credit union says everyone’s money and transactions are secure, but customers complain of inconvenience and sometimes inconsistent information.
Many raised their concerns with News4JAX, and one suggested customers start filing complaints with the Office of Financial Regulation and the National Credit Union Administration.
The following branches will be open on May 22, from 1:00 p.m. to 5:00 p.m.:
103rd
7795 103rd Street Jacksonville FL 32210
Beach & 295E
Beach & 295E Branch 11674 Beach Blvd Jacksonville FL 32246
Branan Field
1768, boul. Blanding Middleburg FL 32068
Gainesville 34th
3616 SW 34th St. Gainesville FL 32608
Sources of green cove
601 North Orange Ave. Green Cove Springs FL 32043
Jacksonville Beach
100 3rd Street North Jacksonville Beach, FL 32250
Julington Creek
101 Bartram Oaks Walk Fruit Cove, Florida 32259
Kernan
1802 Kernan Blvd. S, Jacksonville FL 32246
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middleburg
Middleburg Branch 2762 Blanding Blvd Middleburg FL 32068
Normandy
7765, boul. from Normandy Jacksonville FL 32221
Oak Leaf
Oakleaf Branch 8425 Merchants Way Jacksonville FL 32222
ocean way
13075 North Main Street Jacksonville FL 32218
Palatka
Palatka Branch 510 N State Road 19 Palatka FL 32177
palm coast
Palm Coast Branch 305 Palm Coast Parkway SW Palm Coast FL 32137
Regency municipalities
686 Commerce Center Dr Jacksonville FL 32225
Roosevelt
4420 Wabash Ave. Jacksonville FL 32210
South side
8263 Philips Highway Jacksonville FL
stark
1450 South Walnut St. Starke FL 32091
St. Augustine
165 State Road 312 West St Augustine, Florida 32086
VyStar is also extending call center hours from 7:00 a.m. to 9:30 p.m. through Sunday, May 22.
The bank said it is also refunding any charges that may have arisen as a result of the mobile banking issues, including for insufficient funds (NSF), overdrafts and courtesy payments, credit card late fees , bank transfer, consumer and commercial loan, from May 14 to May 21.
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“We will continue to monitor and may extend the fee waiver period, if necessary,” CEO Brian Wolfburg and VyStar’s management team said in the email. “Please know that your accounts, balances and transactions have remained safe and secure throughout the conversion, and they should now accurately reflect what is on our core systems. Additionally, direct deposits and other transactions have been processed successfully in member accounts. We are working diligently to get online access as soon as possible. We recognize that this is not the experience you expect from us. We are committed to getting it right and ensuring that future experiences match what we and our members expect from VyStar.
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